1-38 Chapel St , Cowes

The location of the house was ideal—so close to everything & the layout with the playground & pool made it a fantastic option for a family getaway. We especially enjoyed the deck which was perfect for relaxing on warmer evenings.
That said, we encountered a few issues that affected our stay & I wanted to provide some constructive feedback in he hope that these can be addressed.
Possum in the Back Twin Bedroom Walls - There may be a possum residing within the walls of the back twin bedroom causing loud banging noises throughout the night. Unfortunately this made it quite difficult to sleep in that room.
Master Bedroom TV Issue - The TV in the master bedroom’s retreat area continuously restarts, looping every five minutes or so. As it stands, it’s unusable, which was a bit disappointing.
Cleanliness Concerns
We found two large cockroaches in the bedrooms, and several live cockroaches in the kitchen area.
The tables and benches in the kitchen, dining, & lounge areas appeared to have a smeared residue that we had to clean ourselves upon arrival.
We encountered a few spiders in the bedrooms & a dead white-tail spider in one of the children’s drawers.
There was also an eggy smell throughout the kitchen and dining area which may have been from a previous cleaning product.
Missing Toaster - The property was advertised as having a toaster but one was not available we couldn't find it in the kitchen. A small detail, but one that would have been very convenient for us.
Coffee Machine Not Cleaned - The coffee machine had not been cleaned as we found old used pods still inside. Additionally, the coffee pods available in the pantry did not fit the machine so we were unable to use it during our stay.
Overall, the property has so much potential & with a few improvements in these areas, it would easily be a place we’d choose to return to on future visits. With some improvements, this could be a truly exce

Happy with location but this time cleaning people needed to confirm all lights worked as on arrival we didnt have lights to function but our Real Estate sorted pretty quickly the next morning

Our second time at Beach House. Great location, family friendly, everything we need for a great time away.

We loved staying here - 2 adults and 3 children aged 6, 12 and 15. The house is roomy and comfortable and easy to look after and the pool is marvellous. And so good to be close to the beach as well as the cafes and shops in Thompson Avenue.

Very central. Beach and bakery both only a short walk away. 4 bedrooms enables great break out space and privacy and sheets were soft. Living area cosy. A wrap around front porch area with outdoor chairs and table made for a lovely space to dine and socialise and relax. Pool a great size and maintained well. We loved our stay. Some aspects of the house are starting to need some TLC but that didn’t detract from our overall enjoyment of our stay.

We liked the house and close to the beach and the swimming pool was nice my kids enjoyed and the hour was clean and big thanks ☺️

We had a great holiday with our family and friends. The check in service was excellent and the property was clean. However unit 1, listed as 4 bedrooms but one of the bedroom has no doors. The coffee machines were not working and batteries were missing from the remotes.

Plenty of room very clean very quiet very easy access to everything. Great location

We had a lovely weekend staying at this property. It was clean and had everything we needed. The location was great as we could walk everywhere.

great spot close to everything , neat & tidy well presented property

We hired all 3 units on the property for a family vacation. Location was excellent. Property was amazing. Excellent value for money.

We absolutely loved our stay and the place was just perfect for a family getaway! Super spacious, great location, loved the deck, awesome pool, comfy beds and so much more. It has everything you could possible need for a great family trip where you don’t want to think about anything. We will definitely be back!

Very relaxing and enjoyable. We're coming back for the fourth time next year!

Great location and very inviting atmosphere for a group of friends and family

Poor condition, not very clean

Always an enjoyable time staying in this well presented home and it is like a home away from home

Return Clients - usual complaints - Oven filthy, crockery, cooking pans, cutlery all need a good update. Fortunately did not do much cooking as we frequented The Palms Restaurant, Tim and Lisa never fail to showcase the meaning of Hospitality.

Return Clients - usual complaints - Oven filthy, crockery, cooking pans, cutlery all need a good update. Fortunately did not do much cooking as we frequented The Palms Restaurant, Tim and Lisa never fail to showcase the meaning of Hospitality.

This two bedroom apartment was in a fantastic location, close to beach and shops in Cowes. The apartment was however filthy. The oven was disgusting, carpets dirty, mattresses stained , couches with food bits from previous guests and windows and blinds all dusty and caked with grime. Based on the unhygienic state of the rental we would not return.

Great apartment for the family to be together .But the place was not clean. The little accessories like coffee, tea and sugar had not been filled up from previous guests. 1 tiny bar of soap for the main bathroom. the hand wash was nearly empty. The spare blanket had holes in it. Had to clean the frying pan it was unclean ..and only 2 teaspoons for 7 people.

I have already given verbal feedback and photographs to the First National office when I returned the keys.

Our family stayed in Unit 1 and we found the unit to be comfortable but rather dated. Carpet was old, blinds were broken, floor rugs were stained. Could be excellent with some simple attention to detail/TLC.
Possum in roof was very annoying and unfortunately nothing was done when requested to look into the matter.
The communal pool was perfect and large enough for all.
The grounds need a lot of maintenance - the complex looks run down. Once again, could be awesome with some attention.

Hired out all 3 units with the family made it easy.
Pool made the stay awesome asset to the property.
Location awesome.
Bed and bedding pretty basic.
Cutlery and cooking equipment has had to have been mixed up over the course of previous stays.
Property requires Maintanence repairs.
Overall being a busy time of year with back to back bookings understand why some of these items may have been lacking.
Would book again very good value for money.
Thank you for having us stay ☀️

So lovely to get away after a long Melbourne lockdown! This house was perfect for our family of 5. Each child had their own room and the pool kept us occupied and having a beach and a playground 200m away was awesome. Fantastic place to stay.

It was a good stay. we couldnt use pool as it was too cold but otherwise we would. location fabulous. comfortable but does need a bit of mainteance, eg coffee machine didnt work. Great big hole in wall in large room behind the heater. light switches need repairing.

Was a tough start for all with the covid lockdown and then the power outage. The team was sensational throughout everything.

I would return to this property again. Great for a family of 7. Easy to check in and check out. Good heating for the winter stay. Place may not have been used for a while - I would suggest a good clean of the floor as well as wiping down of tables and benches. Otherwise it felt clean.A fantastic place to stay! Thank you for making our stay pleasant.

Great lication, very close to beach and shops.

My wife and I, along with four of our children and their spouses, and seven grandchildren rented all three apartments at Chapel Street, Cowes from 1st to 4th February 2021. We had a most enjoyable stay and we were all very happy with our accommodation, the pool and playground facilities and the nice area of Cowes in which we were situated. A couple of minor maintenance issues regarding Unit 1 were reported to the office when I returned the keys.

We loved the property and its location.
There were several issues though:
- Possums were very active on and inside the flat metal roof.
- Kitchen range hood was working but had no suctions, perhaps needed a good clean filters

Had a great time, house in fabulous location, kids loved the pool, possum activity at night pretty bad as the metal on trees not seeming to deter them.